RETURN AND DELIVERY
Delivery
DELIVERY
Delivery is made in accordance with the order placed by the purchaser.
Several means of delivery are available.
* In periods of sales and promotions, delivery times may be extended by 5 to 10 days due to a large number of orders.
We apologize in advance, thank you for your understanding.
In case of abnormally long delays, please contact us by e-mail only at the following address :
contact@maisonamour.fr , making sure to quote the order number.
Returns
You have 14 days from the date of receipt of the parcel to request and return one or more items, after validation of your request by e-mail only.
If the order is returned after this legal deadline and/or without tracking information, prior request,
your refund will not be processed.
On receipt of the parcel in our premises, the refund will be made according to the method of payment used for your order, excluding delivery and return costs, within 4 to 8 days.
How can I return my order ?
You have 7 days from the date of receipt of the parcel to send us your return request by e-mail, and a total of 14 days after receipt to return the items to us.
Please send your request by e-mail to contact@maisonamour.fr to validate the return, indicating :RE: return orderYour order number and the reason for your returnClear photos of the product and its original packaging
NO RETURN WILL BE ACCEPTED IF WE HAVE NOT RECEIVED THIS EMAIL AND IF THE DEADLINES ARE NOT RESPECTED.